**** IMPORTANT UPDATE: CUSTOMERS FLYING TO AND FROM TURKEY ****
Some flights from Turkey have been disrupted due to the failure of a company called Goldtrail Holidays.
If you are in Turkey and your flight has been cancelled, we have been advised by the CAA that they will be arranging to fly you home
In the meantime you should contact the CAA on 0044 203 441 0846 for further information.
You should claim any reasonable expenses you incur from the CAA on your return. Please make sure you retain your receipts
If you are due to fly to Turkey and your tickets are issued by Gold Trail Holidays, unfortunately most flights have been cancelled.
We will be contacting you in priority order and will arrange alternative flights for you, subject to availability. Alternatively we will arrange a refund for you.
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lowcostholidays.com is an unbeatable service to help you put together your perfect holiday at the lowest price available in the market. Established for 6 years with well over 1 million passengers having travelled with us, you can book your holiday with confidence. Our team of 150 travel experts and our unique technology enable you to find the lowest price flight, accommodation and other holiday options to give you the best value for money for the holiday you want.
Please feel free to call us or check the information we have provided below which will provide you with helpful information about booking your holiday with lowcostholidays.com:Before Making Your Booking
How do I make a booking on lowcostholidays.com?
You can book on the Internet 24 hours a day on the lowcostholidays.com website or call our team of low cost holiday exerts by calling 08444 77 00 78 Monday to Friday 8am to 10pm, Saturday 9am to 7pm and Sunday 10am to 7pm.
Can I book a holiday if I do not have an e-mail address?
Yes you can by phoning our fully trained call centre staff who will then be able to assist you (see above opening hours).
What do the online prices include?
There are no hidden prices or surcharges when booking with lowcostholidays.com. What you see is what you pay (check our booking conditions for full details).
What form of payment does lowcostholidays.com accept to pay for my holiday/flights?
We accept Visa (credit and debit) cards, Mastercard, AMEX and Maestro. If you choose to pay by credit card, a charge of 2.95% is added to the booking; certain debit cards incur a charge of 1.45% per booking.
Are my credit card and personal details secure?
All bookings which you make at lowcostholidays.com are secure and safe. Payment and personal details are automatically encrypted by using SSL (Secure Sockets Layer) software and you will recognise that you have a secure session by the key or padlock shown on your internet browser. Lowcostholidays.com part of the Lowcost Travel Group also offers holiday security as members of ABTA (Association of British Travel Agents) licence number K1816 and ATOL protection, licence number 6516.
How do I make a group booking?
Please send an e-mail to groups@lowcostholidays.com with the following details: Party size, date of departure, number of nights, destination and hotel name (if known), how many rooms you require and how the party splits into each room (please ensure to include details of children and their ages as of the last night of hotel stay/on arrival back into the UK) are on the booking), holiday budget, lead name and daytime contact details.
After booking, before the holiday
How do I know my booking is confirmed?
Once you have paid your great value flights, accommodation or other options with lowcostholidays.com, all of the details of your booking will be displayed to you on our web site – you can print or save this page. We will also send you a personal email within 72 hours, which confirms everything you have booked with us together with your booking reference. Please note you will only receive your holiday vouchers once your balance is paid in full. Please print this email and keep it safely.
Do you issue paper tickets for my flight?
Your flight booking details, booking reference, flight number and airport check in details will be included in your booking confirmation email. Please make sure you take a copy of this to the airport with you (BOTH FOR YOUR OUTBOUND AND RETURN JOURNEY’S). If the airline requires you to produce a ticket at check in, we will post you your tickets around 7 days before departure, and these must be produced at check in. If you book a flight close to your departure date, you may be required to collect your tickets from the airline’s ticket desk at the airport. Instructions for ticket on departure will be confirmed in your booking confirmation email if necessary.
When should I receive my accommodation voucher?
You will receive your accommodation voucher via email once you have paid the full and final balance on your booking. If you booked online and paid the full amount for your accommodation at the time of booking then you will receive your accommodation vouchers via email straight away. You will receive 2 copies of your accommodation voucher, one to keep and one to hand in at reception on arrival at your accommodation.
When will I receive my transfer vouchers and instructions?
Your transfer vouchers will be sent via email once you have paid the full and final balance on your booking. You will receive an arrival and departure voucher and full instructions of where to collect and reconfirm your transfer.
What should I do if I have a enquiry regarding my documentation?
Email us on operations@lowcostholidays.com.
In peak months of the year we will endeavour to answer your email within 72 hours.
How do I amend or change my booking?
You can use the Manage My Bookings function of our website to provide details of the change you would like to make, and we will then contact you. All changes are subject to amendment charges which will be advised prior to the amendments being made.
How do I cancel my booking?
All cancellations must be in writing from the lead passenger and are subject to our cancellation terms and conditions.
Email your cancellation to: cancel@lowcostbeds.com
Why does my flight price show as £0.00? If we have provided a flight with certain low cost airlines for you, your payment for their flights goes directly to the airline and therefore the details on our paperwork show as £0.00. Your credit card statement will show the full amount of the flight collected by the low cost carrier.
I have changed my contact details what do I do?
If you have moved, or wish to change other personal details about yourself or anyone in your travelling party, please email us at operations@lowcostholidays.com and we will update your client record on our system.
Do I need travel insurance? All customers should travel with insurance. We offer a wide of great value travel insurance policies to suit all budgets and cover options. Please visit www.lowcostholidays.com/HolidayExtras.aspx
How do I redeem my lowcosttravelgroup voucher?
Once you have made your accommodation only booking online or over the phone and paid for it in full, send the voucher to us and we will credit the card used for payment to the amount stated on the voucher. Please ensure that you send the voucher to us within 7 days of making your booking. Refer to the voucher for full terms and conditions.
Please send the voucher to: Customer Services, Second Floor, Sussex House, London Road, East Grinstead, West Sussex, RH19 1HH
Is there a holiday representative in resort?
We have English speaking local agents who are on hand able to assist you. Their phone number is printed on your accommodation voucher and they are available 24 hours a day via the office number and mobile phone.
What additional charges will I have?
For your accommodation, you will only be charged for any extras that you book locally. Local charges may be made for mini bars, room service, spa facilities, laundry, air conditioning and sports facilities. A deposit may also be requested for breakages and will be refunded in full at check out providing no damages have occurred.
Please make sure you read all your details about your flight, especially baggage restrictions to avoid extra charges.
I am a Travel Agent, how do I set up an account or make a booking?
Please note Travel Agents have their own web site at www.lowcostbedsagents.com and all booking can be made here or through our sales department. If Travel Agents have any questions or need to set up an account they can email salessupport@lowcostbeds.com
While you are on holiday
What time can I check in and out of my accommodation?
Times vary from property to property and when accommodations are at full occupancy there may be a small delay.
Normal check in is between 2pm-4pm.
Normal check out time is between 11am-12pm
I have a late flight home; can I book a late checkout room?
When you arrive to your accommodation, explain as you check in that you have a late departing flight. Where and when possible the accommodation provider will either allow you to maintain a room (there may be a charge locally), or provide an area where your luggage may be stored.
What if my flight is delayed?
If your arrival at your accommodation is delayed by a significant amount of time then please contact the local agent, whose number you will find on your accommodation voucher. It is important that you do this to ensure that the hotel (or accommodation provider) does not cancel your accommodation.
What do I do if I need assistance on holiday?
Contact our office based, English speaking agents, whose number you will find on your accommodation voucher. They will be able to assist you regarding the accommodation aspect of your holiday.
Should need assistance with the property which you are staying in, then contact the reception staff who will be able to assist you.
How do I reconfirm my transfers?
Approximately 2 days before your departure call the number on your transfer voucher and they will reconfirm your pick up time for your journey home.
After your holiday
I have a query about the holiday I have been on, what can I do now?
We would like to hear from you if you have any feedback about your holiday experience.
You may email our Customer Relations department on customerrelations@lowcostholidays.com or write to us at the following address:
Customer Relations, Second Floor, Sussex House, London Road, East Grinstead, West Sussex , RH19 1HH
As an ABTA member (licence K1816) we will acknowledge your correspondence within 14 days and provide a full response within 28 days.
Why choose lowcostholidays.com?
There are many great reasons to book with lowcostholidays.com:
Low cost holidays to suit every budget and taste - from 5 star luxury, to 2 star budget self catering, all our holidays are at the best market rate: so we can offer 5 star holidays at 3 star prices!
Great value – we know every one of our properties and ensure they are high quality, safe and offer the best value for money.
Established and secure – we have been around for 5 years and last year, over 300,000 people travelled with lowcostholidays.com; we are backed by one of the UK’s most stable banks; we have been members of ABTA since our launch and offer ATOL protection.
We are the lowcost holiday experts – our management team have been running large holiday companies and buying holidays for customers since the 1980s: we have a team of over 100 professionals who work night and day to find the highest quality properties and airlines and the best deals. We know when you should book and how you should book to get the best deal.
Flexible and tailor made – we allow you to pick the flights you want, the nights you want and any combination you choose - our only commitment is to get you, the customer the best possible value for money for the type of holiday you want, whether it be 2 nights in one of our fabulous city hotels, or a long, relaxing holiday in one of our incredible beach resorts.
Award winning – we have been voted the industries top provider of hotels by the people that know: the UK travel industry.
Customer care – we offer dedicated customer care and support throughout your holiday: we have experienced representatives on hand in resort to assist you and make your holiday relaxing and enjoyable
Friendly and efficient service – we have the fastest, easiest to use web site of any UK holiday company backed up by a team of holiday professionals who are available 7 days a week to answer your questions and help you choose the best holiday for you