Why choose Lowcostholidays.com?

There are 10 great reasons to book with lowcostholidays.com:

Low cost holidays to suit every budget and taste - from 5 star luxury, to 2 star budget self catering, all our holidays are at the best market rate: so we can offer 5 star holidays at 3 star prices!

Great value – we know every one of our properties and ensure they are high quality, safe and offer the best value for money.

Established and secure – we have been around for 5 years and last year, over 300,000 people travelled with lowcostholidays.com; we are backed by one of the UK’s most stable banks; we have been members of ABTA since our launch and offer ATOL protection.

We are the lowcost holiday experts – our management team have been running large holiday companies and buying holidays for customers since the 1980s: we have a team of over 100 professionals who work night and day to find the highest quality properties and airlines and the best deals. We know when you should book and how you should book to get the best deal.

Flexible and tailor made – we allow you to pick the flights you want, the nights you want and any combination you choose - our only commitment is to get you, the customer the best possible value for money for the type of holiday you want, whether it be 2 nights in one of our fabulous city hotels, or a long, relaxing holiday in one of our incredible beach resorts.

Award winning – we have been voted the industries top provider of hotels by the people that know: the UK travel industry.

Customer care – we offer dedicated customer care and support throughout your holiday: we have experienced representatives on hand in resort to assist you and make your holiday relaxing and enjoyable

Price guarantee – when we offer you a price for a holiday, that is the price you pay. No hidden extras, booking charges or price changes: we will honour your booking the instant you arrange it

Friendly and efficient service – we have the fastest, easiest to use web site of any UK holiday company backed up by a team of holiday professionals who are available 7 days a week to answer your questions and help you choose the best holiday for you

How do I make a booking on lowcostholidays.com?

You can book on the Internet 24 hours a day on the lowcostholidays.com website or call our team of low cost holiday exerts by calling 08444 77 00 78 Monday to Thursday 8am to 11pm, Friday 8am to 10pm, Saturday 9am to 9pm and Sunday 10am to 10pm.

Can I book a holiday if I do not have an e-mail address?

Yes you can by phoning our fully trained call centre staff who will then be able to assist you (see above opening hours).

What do the online prices include?

There are no hidden prices or surcharges when booking with lowcostholidays.com. What you see is what you pay (check our booking conditions for full details).

What form of payment does lowcostholidays.com accept to pay for my holiday/flights?

We accept Visa (credit and debit) cards, Visa Electron, Mastercard, AMEX and Maestro. If you choose to pay by credit card, a charge of 2.75% is added to the booking; debit cards incur a charge of 1.1% per booking.

Are my credit card and personal details secure?

All bookings which you make at lowcostholidays.com are secure and safe. Payment and personal details are automatically encrypted by using SSL (Secure Sockets Layer) software and you will recognise that you have a secure session by the key or padlock shown on your internet browser. Lowcostholidays.com part of the Lowcost Travel Group also offers holiday security as members of ABTA (Association of British Travel Agents) licence number K1816 and ATOL protection, licence number 6516.

How do I make a group booking?

Please send an e-mail to groups@lowcostholidays.com with the following details: Party size, date of departure, number of nights, destination and hotel name (if known), how many rooms you require and how the party splits into each room (please ensure to include details of children and their ages as of the last night of hotel stay/on arrival back into the UK) are on the booking), holiday budget, lead name and daytime contact details.

How do I know my booking is confirmed?

Once you have paid your great value flights, accommodation or other options with lowcostholidays.com, all of the details of your booking will be displayed to you on our web site – you can print or save this page. We will also immediately send you a personal email, which confirms everything you have booked with us together with your booking reference. Please print this email and keep it safely.

Do you issue paper tickets for my flight?

Your flight booking details, booking reference, flight number and airport check in details will be included in your booking confirmation email. Please make sure you take a copy of this to the airport with you (BOTH FOR YOUR OUTBOUND AND RETURN JOURNEY’S). If the airline requires you to produce a ticket at check in, we will post you your tickets which must be produced at check in. If you book a flight close to your departure date, you may be required to collect your tickets from the airline’s ticket desk at the airport. Instructions for ticket on departure will be confirmed in your booking confirmation email.

When should I receive my accommodation voucher?

You will receive your accommodation voucher in the post once you have paid the full and final balance for your chosen accommodation. If you booked online and paid the full amount for your accommodation at the time of booking then you will receive your accommodation vouchers within 72 hours. You will receive 2 copies of your accommodation vouchers, one to keep and one to hand in at reception on arrival at your accommodation.

When will I receive my transfer vouchers and instructions?

Your transfer vouchers will be sent via email within 72 hours of booking. You will receive an arrival and departure voucher and full instructions of where to collect and reconfirm your transfer. If you have not received these then please e-mail us on transfers@lowcostholidays.com.

For any urgent amendments travelling within 7 days please call us on 0871 221 1696.

What should I do if I have a enquiry regarding my documentation?

Email us on operations@lowcostholidays.com.

In peak months of the year we will endeavour to answer your email within 72 hours. For any urgent amendments travelling within 7 days please call us on 0871 221 1696.

How do I make a “special request” for my accommodation?

If you have any special needs or requests for your accommodation, please do not hesitate to e-mail us at operations@lowcostholidays.com

All special requests relating to your booked accommodation will be passed onto your accommodation provider but lowcostholidays.com cannot guarantee these requests.

Please note special requests are not gaurenteed.

How do I amend or change my booking?

Email us on operations@lowcostholidays.com or for any urgent amendments travelling within 7 days please call us on 0871 221 1696.

All changes are subject to amendment charges which will be advised prior to the amendments being made.

How do I cancel my booking?

All cancellations must be in writing from the lead passenger and are subject to our cancellation terms and conditions.

Email your cancellation to: cancel@lowcostbeds.com

Why does my flight price show as £0.00?

If we have provided a flight with a low cost airline for you, your payment for their flights goes directly to the airline and therefore the details on our paperwork show as £0.00. Your credit card statement will show the full amount of the flight collected by the low cost carrier.

I have changed my contact details what do I do?

If you have moved, or wish to change other personal details about yourself or anyone in your travelling party, please email us at operations@lowcostholidays.com and we will update your client record on our system.

Do I need travel insurance?

All customers should travel with insurance. We offer a wide of great value travel insurance policies to suit all budgets and cover options. Please visit www.lowcostholidays.com/HolidayExtras.aspx

How do I redeem my lowcosttravelgroup voucher?

Once you have made your accommodation only booking online or over the phone and paid for it in full, send the voucher to us and we will credit that card account to the amount stated on the voucher. Please ensure that you send the voucher to us within 7 days of making your booking. Refer to the voucher for full terms and conditions.

Please send the voucher to: Customer Services, Second Floor, Sussex House, London Road, East Grinstead, West Sussex, RH19 1HH

Is there a holiday representative in resort?

We have English speaking local agents who are on hand able to assist you. Their phone number is printed on your accommodation voucher and they are available 24 hours a day via the office number and mobile phone. If there is no 24 hour contact number on your accommodation voucher please contact us on 0871 221 1696.

What additional charges will I have?

For your accommodation, you will only be charged for any extras that you book locally. Local charges may be made for mini bars, room service, spa facilities, laundry, air conditioning and sports facilities. A deposit may also be requested for breakages and will be refunded in full at check out providing no damages have occurred.

Please make sure you read all your details about your flight, especially baggage restrictions to avoid extra charges.

I am a Travel Agent, how do I set up an account or make a booking?

Please note Travel Agents have their own web site at www.lowcostbedsagents.com and all booking can be made here or through our sales department. If Travel Agents have any questions or need to set up an account they can email salessupport@lowcostbeds.com or call 08444 77 00 98.

What time can I check in and out of my accommodation?

Times vary from property to property and when accommodations are at full occupancy there may be a small delay.

Normal check in is between 2pm-4pm.

Normal check out time is between 11am-12pm

I have a late flight home; can I book a late checkout room?

When you arrive to your accommodation, explain as you check in that you have a late departing flight. Where and when possible the accommodation provider will either allow you to maintain a room (there may be a charge locally), or provide an area where your luggage may be stored.

What if my flight is delayed?

If your arrival at your accommodation is delayed by a significant amount of time then please contact the local agent, whose number you will find on your accommodation voucher. It is important that you do this to ensure that the hotel (or accommodation provider) does not cancel your accommodation.

What do I do if I need assistance on holiday?

Contact our office based, English speaking agents, whose number you will find on your accommodation voucher. They will be able to assist you regarding the accommodation aspect of your holiday.

Should need assistance with the property which you are staying in, then contact the reception staff who will be able to assist you.

How do I reconfirm my transfers?

Approximately 2 days before your departure call the number on your transfer voucher and they will reconfirm your pick up time for your journey home.

I have a query about the holiday I have been on, what can I do now?

We would like to hear from you if you have any feedback about your holiday experience.

You may email our Customer Relations department on customerrelations@lowcostholidays.com or write to us at the following address:

Customer Relations, Second Floor, Sussex House, London Road, East Grinstead, West Sussex , RH19 1HH

As an ABTA member (licence K1816) we will acknowledge your correspondence within 14 days and provide a full response within 28 days.