Frequently Asked Questions | lowcostholidays | FAQ

Frequently Asked Questions

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Why choose

There are many great reasons to book with lowcostholidays:

Low cost holidays to suit every budget and taste - from 5 star luxury, to 2 star budget self catering, all our holidays are at the best market rate: so we can offer 5 star holidays at 3 star prices!

Great value – we know every one of our properties and ensure they are high quality, safe and offer the best value for money.

Established and secure – we have been around for 5 years and last year, over 300,000 people travelled with; we are fully licensed and your details are safe with us.

We are the lowcost holiday experts – our management team have been running large holiday companies and buying holidays for customers since the 1980s: we have a team of over 100 professionals who work night and day to find the highest quality properties and airlines and the best deals. We know when you should book and how you should book to get the best deal.

Flexible and tailor made – we allow you to pick the flights you want, the nights you want and any combination you choose - our only commitment is to get you, the customer the best possible value for money for the type of holiday you want, whether it be 2 nights in one of our fabulous city hotels, or a long, relaxing holiday in one of our incredible beach resorts.

Award winning – we have been voted the industry's top provider of hotels in the UK.

Customer care – we offer dedicated customer care and support throughout your holiday: we have experienced representatives on hand in resort to assist you and make your holiday relaxing and enjoyable

Friendly and efficient service – we have a fast and easy to use web site backed up by a team of holiday professionals who are available 7 days a week to answer your questions and help you choose the best holiday for you

Before Making Your Booking

How do I make a booking on lowcostholidays?

You can book on the Internet 24 hours a day on the website or call our team of low cost holiday experts by calling 08444 77 00 78 (UK) / 01 485 3835 (Eire) between 8am and 11pm 7 days a week.

Can I book a holiday if I do not have an e-mail address?

Yes, but you need to supply an email adress from someone you know when phoning our fully trained call centre staff who will then be able to assist you (see above opening hours).

How do I make a group booking?

Please send an e-mail to with the following details: Party size, date of departure, number of nights, destination and hotel name (if known), how many rooms you require and how the party splits into each room (please ensure to include details of children and their ages as of the last night of hotel stay/on arrival back into the UK) are on the booking), holiday budget, lead name and daytime contact details.

I am a Travel Agent, how do I set up an account or make a booking?

Please note Travel Agents have their own web site at / and all bookings can be made here or through our sales department. If Travel Agents have any questions or need to set up an account they can email


What do the online prices include?

There are no hidden prices or surcharges when booking with What you see is what you pay (check our booking conditions for full details).

What form of payment does accept to pay for my holiday/flights?

We accept Visa (credit and debit) cards, Mastercard, Delta, Solo, Switch and AMEX. If you choose to pay by credit card, a charge of 2.50% is added to the booking with the exeption of AMEX which incur a 2.99% charge; certain debit cards incur a charge of 1.25% per booking.

Are my credit card and personal details secure?

All bookings which you make at are secure and safe. Payment and personal details are automatically encrypted by using SSL (Secure Sockets Layer) software and you will recognise that you have a secure session by the key or padlock shown on your internet browser.

After booking, before the holiday

How do I know that my booking is confirmed?

Once you have paid your great value flights, accommodation or other options with, all of the details of your booking will be displayed to you on our web site – you can print or save this page. We will also send you a personal email within 72 hours, which confirms everything you have booked with us together with your booking reference.  Please note you will only receive your holiday vouchers once your balance is paid in full.  Please print this email and keep it safely.

Do you issue paper tickets for my flight?

No, we do not issue anything other than the confirmation emails that we send via email once your balance has been paid in full.  Your flight booking details, booking reference, flight number and airport check in details will be included in your booking confirmation email. Please make sure you take a copy of this to the airport with you.

Both easyJet and Ryanair require all passengers to check in online and this is now mandatory.  You can do so by using the links on their websites and using your airline reference.  Please note that this is also how to provide your APIS (Advanced Passenger Information) details.  We recommend you do this a few days before you travel, in case of any updates to the airline flying programmes.

When should I receive my accommodation voucher?

You will receive your accommodation voucher via email once you have paid the full and final balance on your booking. If you booked online and paid the full amount for your accommodation at the time of booking then you will receive your accommodation vouchers via email straight away. You will receive 2 copies of your accommodation voucher, one to keep and one to hand in at reception on arrival at your accommodation.

When will I receive my transfer vouchers and instructions?

Your transfer vouchers will be sent via email once you have paid the full and final balance on your booking. You will receive an arrival and departure voucher and full instructions of where to collect and reconfirm your transfer.

How do I amend or change my booking?

You can use the Manage My Bookings function of our website to provide details of the change you would like to make, and we will then contact you.  All changes are subject to amendment charges which will be advised prior to the amendments being made.

How do I cancel my booking?

All cancellations must be requested via the Manage My Bookings functions on our website and are subject to our cancellation terms and conditions.

Why does my flight price show as £0.00? 

If we have provided a flight with certain low cost airlines for you, your payment for their flights goes directly to the airline and therefore the details on our paperwork show as £0.00. Your credit card statement will show the full amount of the flight collected by the low cost carrier.

Do I need travel insurance? 

All customers should travel with insurance. We offer a wide of great value travel insurance policies for UK residents, to suit all budgets and cover options. Please visit:

Is there a holiday representative in resort?

No, we do not provide a local rep service.  We have a team who are on hand 24/7 to assist you and can be contacted by calling the telephone number on your accomodation vouchers.

What additional charges will I have?

For your accommodation, you will only be charged for any extras that you use or book locally. Local charges may be made for city taxes, mini bars, room service, spa facilities, laundry, air conditioning, internet access and sports facilities.

A deposit may also be requested for breakages and will be refunded in full at check out providing no damages have occurred.

While you are on holiday

What time can I check in and out of my accommodation?

Times vary from property to property and when accommodations are at full occupancy there may be a small delay.

Normal check in is between 2pm-4pm.

Normal check out time is between 11am-12pm

I have a late flight home; can I book a late checkout room?

When you arrive to your accommodation, explain as you check in that you have a late departing flight. Where and when possible the accommodation provider will either allow you to maintain a room (there may be a charge locally), or provide an area where your luggage may be stored.

What if my flight is delayed?

If your arrival at your accommodation is delayed by a significant amount of time then please contact the local agent, whose number you will find on your accommodation voucher. It is important that you do this to ensure that the hotel (or accommodation provider) does not cancel your accommodation.

What do I do if I need assistance on holiday?

Contact our 24/7 customer services team, whose number you will find on your accommodation voucher. They will be able to assist you regarding the accommodation aspect of your holiday.

Should need assistance with the property which you are staying in, then contact the reception staff who will be able to assist you.

How do I reconfirm my transfers?

You can reconfirm your transfer either online or by calling the local supplier listed within your documentation.  Please do this 48 hours before your departure and they will reconfirm your pick up time for your journey home.

After your holiday

I have a query about the holiday I have been on, what can I do now?

We would like to hear from you if you have any feedback about your holiday experience.

You may email our Customer Relations department on


How do I redeem my lowcosttravelgroup voucher?

Once you have made your accommodation only booking online or over the phone and paid for it in full, send the voucher to us and we will credit the card used for payment to the amount stated on the voucher. Please ensure that you send the voucher to us within 7 days of making your booking. Refer to the voucher for full terms and conditions.

Frequently Asked Questions