FAQ's

General

Why choose www.lowcostholidays.com - Flights and Hotels for great holidays?
lowcostholidays.com offers you a choice of carefully selected hotels, apartments and flights throughout the world at the best possible prices. We also offer insurance, taxis, car hire, and airport parking

Are my credit card and personal details secure?
Yes, our site is secure. The details you enter are encrypted so they can't be read as they are sent over the internet. They are then stored on a secure computer.

Bookings / Amendments / Cancellations

How can I book?
You can book by phoning 0871 221 9049. The best prices are available online.

What payment methods do you accept?
Payment can be made by debit or credit card. We accept Mastercard*, Visa*, Delta and Switch. (*Please note that a handling fee of 2% will be charged on payments by credit card)

Can you give me an explanation of the different room types?
Please click here for details.

How do I make a special request on a booking?
You can make a special request by calling 0871 221 9049. We will then pass your request onto your chosen accommodation, however we cannot guarantee that your request will be fulfilled.

What documents will you send me and when?
Full details of what documents you should expect and when will be shown on the confirmation page of this site after you have completed your booking. Flight tickets will be posted to you in the normal manner when received from the supplier.

When and how are my tickets delivered?
Low cost carriers operate a document free service, therefore no tickets will be issued. Your passport and booking reference are all that is required at check-in. Charter airlines all issue tickets, these will be posted to you approximately 7 to 10 days prior to departure. If you have paid for collection at the airport, you will have collection details on your confirmation paperwork.

What are the specific terms of the contract with the airline?
The contract and the standard terms of each airline vary considerably, but in any event, with the charter carriers are included in the documentation sent out with the tickets, and with the low cost carriers / ba.com. If in doubt customers should please refer to the airline website for details.

What are the details of the price guarantee?
If you find a cheaper "like for like" combination of flight and hotel offered by any other company (and not offered as a package) within 7 days of booking, but prior to arrival, www.lowcostholidays.com - Flights and Hotels for great holidays will match that price. www.lowcostholidays.com - Flights and Hotels for great holidays may need to verify the availability and conditions applicable to the lower price to ensure that an accurate comparison is being made. This will be done as quickly as possible, and one of our agents will then call you back or e-mail you with the results. Our best price guarantee does not apply to promotional offers.

What documents will you send me and when?
Full details of what documents you should expect and when will be shown on the confirmation page of this site after you have completed your booking. Flight tickets will be posted to you in the normal manner when received from the supplier.

When and how are my tickets delivered?
Low cost carriers operate a document free service, therefore no tickets will be issued. Your passport and booking reference are all that is required at check-in. Charter airlines all issue tickets, these will be posted to you approximately 7 to 10 days prior to departure. If you have paid for collection at the airport, you will have collection details on your confirmation paperwork.

What are the specific terms of the contract with the airline?
The contract and the standard terms of each airline vary considerably, but in any event, with the charter carriers are included in the documentation sent out with the tickets, and with the low cost carriers / ba.com. If in doubt customers should please refer to the airline website for details.

What are the details of the price guarantee?
If you find a cheaper like for like combination of flight and hotel offered by any other company (and not offered as a package) within 7 days of booking, but prior to arrival, www.lowcostholidays.com - Flights and Hotels for great holidays will match that price. www.lowcostholidays.com - Flights and Hotels for great holidays may need to verify the availability and conditions applicable to the lower price to ensure that an accurate comparison is being made. This will be done as quickly as possible, and one of our agents will then call you back or e-mail you with the results. Our best price guarantee does not apply to promotional offers.

Are prices shown per room or per person?
The prices shown are per room for the specific party size you have selected, or per person and party for flights.

What child discounts are available?
Many of our hotels and apartments are ideal for families, and offer great deals for children, often including free child places. These are taken into account in the total price shown for the party size you have selected.

Up to what age do children qualify for discounts?
The age limits for child discounts vary from hotel to hotel, and from product to product. Our holidays are always shown in price order, with the lowest prices for the holidays you have selected shown at the top of the list. That way it is easy for you to choose the family holiday that suits you best.

What additional charges will there be?
You may be charged for any extras you book and pay for locally. These could include telephone calls, use of the mini bar, room service, spa facilities, laundry, extra nights etc.

On Holiday

What happens to my hotel booking if my flight is delayed?
If your arrival date at your accommodation is delayed for any reason, you must advise the hotel directly prior to your arrival date, or your entire booking will be cancelled, and cancellation charges will be applied.

What are the check in and out times for my hotel?
Normal check in/out times vary by property but as a rule, please use this guide.
Check In: 3pm
Check Out: 11am
Rooms may be kept on later, to be agreed with the property direct, for an extra charge.

Is there someone I can contact if I have a problem when I am in resort?
Yes. Your hotel voucher will show the contact telephone number for our local representative.