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Terms and Conditions
Web Site Terms and
Conditions
Access to and use of the information on this website is subject to
your acceptance of these site terms and conditions. All bookings
made through the site are subject to the relevant booking terms and
conditions. You and your means any and all persons using this
website.
We, us and our, means lowcosttravelgroup Ltd trading as
lowcostholidays.com. Holiday providers, means the owner(s)/provider(s)
of the flights, hotels, apartments and villas featured. Service
providers means accommodations providers and providers of all other
services featured on this website. Nothing on this website
represents an offer on our part to sell a product, but an invitation
to you to make a offer to us/our suppliers. We are free to accept or
reject your offer on our behalf or on behalf of our suppliers. All
products featured are prior to confirmation, subject to
availability, and no warranties, promises or representations are
given as to availability. We act only as a booking agent for the
service providers featured. This means that the contract for the
product is between you and the service provider.
As a condition of use of this website, you agree that you will not
use it or any material or information on it for any purpose that is
unlawful or prohibited by these conditions. You warrant that you are
18 years or older, and have the legal authority to use this website
in accordance with these conditions. You agree to be financially
responsible for any charges or fees that arise out of your use of
this website. This website is for your personal and non-commercial
use. Nothing on this website may be reproduced without our prior
consent, except in the course of using our service or recording a
transaction with us. The site and its contents may not be modified,
copied, transmitted, distributed, sold, displayed, licensed or
reproduced in any way by you. The copyright in the material on this
site belongs to us or our licensors. We are an English registered
company, and our business and the services we offer are governed by
the applicable laws of England and Wales. No warranties and/or
representations of any kind , express or implied, are given as to
the compliance of the information on this site, the services offered
by us or our suppliers, any information regarding such services and
our business in respect of any laws of any other country.
lowcostravelgroup ltd, Registered in England 4371920 at East House,
109 South Warple Way, London, SW19 8TN. Access to the site is
conditional on your agreement that all information contained in it
and all matters which arise between you and us will be governed by
English law. Access is also conditional upon your agreement that any
dispute or matter which arises between you and us will be dealt with
exclusively by the Courts of England and Wales.
No warranties, promises and/or representations of any kind, express
or implied are given as to the accuracy or completeness of any of
the material or information contained on this website or as to the
nature, standard, suitability or otherwise of any services offered
by us or on our behalf and / or of any accommodation or services
featured on this site. We will not be liable for any loss, damage,
or other sum or claim of any nature (direct, indirect, consequential
or other) which arises, directly or indirectly, in connection with
this website including, for the avoidance of any doubt, and not by
way of limitation, any use of any information or material contained
in this website or any inability to access or use this website.
These exclusions of liability apply only to the extent permitted by
law. The information on this website may contain inaccuracies and
typographical and other errors. The information and/or prices are
updated from time to time and therefore may at times by out of date.
While we make every effort to ensure the accuracy of all such
information and prices, unfortunately errors do occasionally occur.
You must therefore ensure that you check all the details of the
chosen services at the time you make your booking. We have the right
to change any aspect of the site or its content, including
availability, features, and prices, at any time.
This website contains links to other websites. These other websites
are not operated by us and are not under our control. We are not
responsible for the content of such websites. We provide these links
for your convenience only, but do not monitor or endorse the
material on them. We cannot accept any liability whosoever and
howsoever arising in relation to any such other websites, or in
relation to any material or information appearing on them. We make
no warranty that this website is free from infection by viruses or
anything else that has contaminating or destructive properties.
Privacy Policy
When making a booking we will need to collect information from you
to process your booking. This includes, but is not limited to your
name and address. Unless we have your consent we will only disclose
personal data to third parties if this is required for the purpose
of fulfilling your booking. This is subject to the proviso that we
may disclose your data to certain permitted third parties, such as
our own professional advisors, who are bound by confidentiality
codes, and when we are legally obliged to do so. We retain and use
your personal information to provide you with a personalised service
and if you give us your permission, to give you details of offers
which may be of interest. If you do not wish us to do so please let
us know by sending us an email to unsubscribe@lowcostholidays.com.
We may also use the information to process any transactions and for
internal analysis and administration. By disclosing your personal
information to us using this website you consent to its collection,
storage and processing by lowcosttravelgroup Ltd trading as
lowcostholidays.com in accordance with these terms. If we change our
privacy policy, we will publish any changes on this page. Please
note that if you choose accommodation outside of the European
economic area, the information you have provided will be transferred
outside of it. By making your booking you agree to this transfer.
Security Policy
lowcosttravelgroup Ltd trading as lowcostholidays.com is committed
to ensuring that the information you provide is secure. Any
sensitive information that you provide is protected using SSL
technology, which is the industry standard. This encrypts your
personal information, including your credit card details so that it
cannot be read as it is sent over the internet. Once your
transaction is completed, your personal information is stored on a
secure computer, so that it cannot be accessed across the internet
Data Protection Policy
Your Booking:
In order to process your booking and to ensure that your travel
arrangements run smoothly and meet your requirements we need to use
the information you provide such as name, address, any special
needs/dietary requirements etc. We take full responsibility for
ensuring that proper security measures are in place to protect your
information. We must pass the information on to the relevant
suppliers of your travel arrangements such as your tour operator,
airlines, hotels, transport companies etc. The information may also
be provided to security or credit checking companies, public
authorities such as customs/immigration if required by them, or as
required by law. Additionally, where your holiday is outside the
European Economic Area (EEA), controls on data protection in your
destination may not be as strong as the legal requirements in this
country. We will not however, pass any information onto any person
not responsible for part of your travel arrangements. This applies
to any sensitive information that you give to us such as details of
any disabilities, or dietary/religious requirements. (If we cannot
pass this information to the relevant suppliers, whether in the EEA
or not, we cannot provide your booking. In making this booking, you
consent to this information being passed on to the relevant
persons.) Usually your tour operator or other principal will pass
this information onto their suppliers once we have provided it to
them. The tour operator or other principal's use of your information
is subject to their policy, both in respect of your booking and any
future marketing, and is their responsibility. Please ask either us
or them for a copy of this if you would like to see it. Your data
controller is: lowcosttravelgroup Ltd trading as lowcostholidays.com
You are entitled to a copy of your information held by us. If you
would like to see this please ask us. We may make a small charge for
providing this to you.
Flight Terms and
Conditions
These terms and conditions apply to bookings for flight seats with
lowcosttravelgroup Ltd trading as lowcostholidays.com, Suite 4,
First Floor, Sussex House, East Grinstead, West Sussex RH19 1HH.
lowcosttravelgroup Ltd is registered in England no 4371920. For some
bookings, lowcosttravelgroup Ltd acts as agents only for the
relevant supplier/tour operator shown on your documents (together
with their ATOL number and booking reference where applicable). All
terms and conditions of these principals will apply and are
available on request. Except where specified, the terms and
conditions that follow apply where we do not act as an agent.
1. Your Contract
For all bookings, the person making your booking must be a UK resident and at least 18
years of age, and must be authorised to make the booking on behalf
of all members of your party. That person is also responsible for
making all payments due to us. Our acceptance of your payment forms
a contract between the service provider(s) with whom you are making
a booking and your party leader, acting on behalf of all the
passengers in your party. Please note that your contract is made
directly with the flight operator.
2. Payment
Full payment will be required at the time of booking. Prices can go
up or down. We reserve the right to increase the price of your
holiday after you have booked due to increases in our costs as a
result of transportation charges, currency fluctuations, and
government action. If the increase would be 2% or less than the
price of your holiday (excluding insurance and amendment charges),
we will absorb the changes in our costs, and will only pass on any
increase above that level. If the changes in our costs cause a
reduction in your holiday price, we will not make refunds of amounts
less than 2% of your holiday price (as calculated above), but we
will refund in full amounts exceeding 2% after deducting an
administration charge. If the increase in your flight price is more
than 10%, then you may cancel your booking, although you must do so
within 14 days of the final invoice date. You will then receive a
refund of all monies paid, except amendment charges. We will only
consider a refund of insurance premium, if you can show us that you
are unable to transfer or re-use the policy. If you do decide to
cancel, then this will be considered a significant change as
outlined in point 10 below and you will be entitled to the
alternatives set out for these circumstances, including compensation
if appropriate. We reserve the right to correct errors in both
advertised and confirmed prices. We will do so as soon as we become
aware of the error. Please note that any bookings made over the
phone may be subject to an additional booking fee.
3. Protection For Your Money
We are a member of the Association of British Travel Agents (ABTA),
which has a guaranteed bonding system. In addition all charter
flights (specifically excluding all low cost carrier flights) are
licensed and bonded by the Civil Aviation Authority (CAA). The
charter flights shown are ATOL protected by the Civil Aviation
Authority. We act both as agents for licensed tour operators, in
which case the relevant ATOL number is displayed with each flight
shown; and we hold an ATOL license ourselves. Our ATOL number is
6516. ATOL protection is not in place when tickets for scheduled
flights are sent to you within 24 hours of payment being accepted or
when your payment is made direct to airlines or your flight is
booked with a low cost carrier. ATOL protection extends primarily to
customers who book and pay in the United Kingdom. click on the ATOL
logo at the top of the page if you want to know more. The charter
air flights on this site are ATOL Protected, since we or the
relevant charter carrier hold an Air Travel Organiser's Licence
granted by the Civil Aviation Authority . Our ATOL number is ATOL
6516. In the unlikely event of our insolvency, the CAA will ensure
that you are not stranded abroad and will arrange to refund any
money you have paid to us for an advance booking. For further
information, visit the ATOL website at www.atol.org.uk.
4. Insurance
We strongly recommend that you purchase a policy of a travel
insurance to cover the medical costs, third party liability and
cancellation charges. We cannot accept any responsibility for you in
the event you are not covered by a policy. If you have arranged your
insurance with lowcostbeds.com, click here for details of the cover
provided. We recommend that you take a copy of this document with
you.
5. Special Needs
Please contact us on 08444 77 1044 and we will advise accordingly
6. What's Included In The Price Of Your Flight
 Single
or return flight to or from the UK to your overseas airport as
stated on your documents
Baggage
allowance as confirmed on your ticket
Aviation
insurance, and security charges
All
obligatory airport taxes
Air
Passenger Duty
7. The Basic Flight Cost Does Not Include
In-flight
refreshment or additional meals which may be able to be prebooked
Additional
flight charges or other prebookable items, such as extra leg room
Holiday
insurance (see Insurance section);
Excess
baggage, and the transport of any sporting equipment including skis
Arrival/departure
taxes imposed by your destination country that are payable locally
in cash
Cost
of visas or inoculations, where necessary.
Any
phone booking fees if applicable
8. Cancellations
Cancellation requests must be e-mailed to cancel@lowcostholidays.com
by the person who made the original booking and paid the deposit.
The e-mail must contain your lowcostholidays.com booking reference.
All confirmed bookings are subject to cancellation charges as
outlined below:
Flight Only Bookings
Time before departure when cancellation instruction is received by
us Cancellation Charge
56 Days or more 50% of total flight cost
29 - 55 Days 75% of total flight cost
22 - 28 Days 85% of total flight cost
0 - 21 days 100% of total flight cost
Please note no refunds are available with lowcost carriers as
cancellation charges are 100% from time of booking Note: If you have
to cancel for a reason covered by your insurance policy, you may be
able to recover your cancellation charges
Cancellation terms direct accom plus
transfers
From time of booking to 14 days prior to arrival = 25% of booking
Between 13 days and 8 days prior to arrival = 50% of booking
Within 7 days of arrival = 100% of booking
9. If You Change Your Booking
If you want to change any details of your booking we will do our
best to help. Please contact us on 08702 208400. Amendments fees
vary between each flight operator, according to their individual
terms and conditions. These can be seen on each flight operators
website. The price of your new travel arrangements will be based on
the prices that apply on the day your booking is amended. Prices may
not be the same as when you booked your flight, and therefore you
will be required to cover any difference in price.
10. If Your Flight Details Are Changed
If your flight details are changed, we will be informed by your
flight operator. All such information will be passed on to you as
soon as we are made aware of the change.
Changes policies vary between each flight operator, according to
their individual terms and conditions. These can be seen on each
flight operators website. We simply pass of these changes to our
customers
Please note, that changes of UK departure points between the London
airports i.e. Heathrow, Gatwick, Stansted, London City or Luton is
considered to be a minor change by flight operators, and not subject
to their change policies. In all cases, our liability for
significant changes and cancellations is limited to offering you the
options available from your chosen flight operator. We regret we
cannot pay any expenses, costs or losses incurred by you as a result
of any change or cancellation.
11. Force Majeure
Except where otherwise expressly stated in these booking conditions,
neither we nor your service provider can accept liability or pay any
compensation where the performance or prompt performance of our
contractual obligations is prevented or affected by force majeure.
In these Booking Conditions, 'force majeure' means any event which
we or the supplier of the service(s) in question could not, even
with all due care, foresee or avoid. Such events may include war or
threat of war, riot, civil strife, terrorist activity, industrial
dispute, natural or nuclear disaster, adverse weather conditions,
fire and all similar events outside our or your service provider's
control.
12. Our liability to you
We make every effort to ensure that all arrangements are made
correctly and efficiently. Where we do not act as agents, we accept
responsibility if any of the services which we have agreed to
provide for you as part of our contract with you prove deficient or
not of a reasonable standard. We also accept responsibility for what
our employees, agents, suppliers and sub-contractors do or do not do
(providing they were at the time carrying out work authorised by us)
except where death, personal injury or illness results (dealt with
separately below). This acceptance of responsibility is, however,
subject to the clause above 'force majeure' and the other terms of
these Booking Conditions. Subject to these Booking Conditions, and
where we are not acting as agents, we accept responsibility should
you or any member of your party suffer death, personal injury or
illness as a result of any failure to perform or improper
performance of any part of our contract with you by any of our
employees, agents, suppliers or sub-contractors (providing they were
at the time carrying out work authorised by us) except in the
following situations. We will not be liable where any failure to
perform or improper performance was due to:-(a) the act(s) and/or
omission(s) of the person(s) affected or (b) those of a third party
not connected with the provision of your holiday and which were
unforeseeable or unavoidable or (c) an event which either ourselves
or the supplier of the service(s) in question could not have
foreseen or avoided even with all due care. We limit the maximum
amount we may have to pay you for any and all claims or parts of
claims which do not involve personal injury, illness or death.
Except where loss of and/or damage to luggage or personal
possessions is concerned or a lower limitation of liability applies
to your claim, the maximum amount we will have to pay you for such
non personal injury claims if we are found liable to you on any
basis is twice the price (excluding insurance premiums and amendment
charges) paid by or on behalf of the person(s) affected in total.
This maximum amount will only be payable where everything has gone
wrong and you have not received any benefit at all from your
holiday. Where we are found liable for loss of and/or damage to any
luggage or personal possessions (including money), the maximum
amount we will have to pay you is £50 per person affected as you are
assumed to have taken out adequate insurance at the time of booking.
It is a condition of the acceptance of liability set out above that
you notify us of any claim you and/or any member(s) of your party
has in accordance with the clause below entitled 'Complaints
procedure'. For all claims, any person(s) to whom any payment is
made (and their parent or guardian if that person is under 18) must
also assign to ourselves or our insurers any rights they may have to
pursue any third party in connection with the claim. You must
provide ourselves and our insurers with all assistance we may
reasonably require. Please note, we cannot accept any liability for
any damage, loss, expense or other sum(s) of any description (a)
which on the basis of the information given to us by you concerning
your booking prior to our accepting it, we could not have foreseen
you would suffer or incur if we breached our contract with you or
(b) which did not result from any breach of contract or other fault
by ourselves or our employees or, where we are responsible for them,
our suppliers. Additionally, we cannot accept liability for any
business losses. Except where otherwise expressly stated in these
booking conditions, where any claim or part of a claim concerns or
is based on any travel arrangements (including the process of
getting on and off the transport concerned) provided by any air,
sea, rail or road carrier or any stay in a hotel, the maximum we
will have to pay you in respect of that claim or that part of a
claim if we are found liable to you on any basis is the maximum
which would be payable by the carrier or the hotel keeper concerned
under the applicable international convention (e.g. Warsaw
Convention as amended for international travel by air and/or, for
carriers with an operating licence granted by an EU country, the EU
Regulation on Air Carrier Liability for international and national
travel by air, Athens Convention for international travel by sea) in
that situation. You must give credit for all payments due or
received from any carrier or hotel keeper which in any way relate to
the claim in question.
13. Complaints procedure
Should you have any complaints about any aspect of the arrangements,
you must inform the local representative immediately and the
supplier of the arrangements concerned. Problems can most easily be
dealt with on the spot. In the unlikely event that an amicable
solution cannot be found, you should write to Suite 4, First Floor,
Sussex House, London Road, East Grinstead, West Sussex, RH19 1HH
within 28 days of your return with full details of your complaint.
Any complaints that are not reported locally or not received within
this period cannot be considered valid on your return. In the
unlikely event that we are unable to resolve any complaint amicably,
you may if you wish refer the dispute to arbitration under a special
scheme, which though devised by arrangement with the Association of
British Travel Agents, is administered quite independently by the
Chartered Institute of Arbitrators. The scheme, details of which can
be supplied on request, provides for a simple and inexpensive method
of arbitration on documents alone with restricted liability on the
customer in respect of costs. The scheme does not apply to claims
for an amount greater than £1500 per person. There is also a limit
of £7500 per booking form. In addition, it does not apply to claims
which are solely or mainly in respect of physical injury or illness
or the consequences of such injury or illness. If you wish to make
use of the scheme, written notice requesting arbitration under this
scheme must be made within 9 months after the scheduled date of
return from holiday but may in exceptional circumstances be offered
outside this period. Full details are available from the Association
of British Travel Agents, 35/57 Newman Street, London. W1P 4AH.
14. Flight timings
Please check your flight tickets as soon as you receive them.
Contact us by calling 08444 771044 if there is any information which
appears on these documents that appears to be incorrect as it may
not be possible to make changes later. We regret we can not accept
any liability if we are not notified of any inaccuracies in any
documents within 5 days from the date of their dispatch. Latest
flight timings will be shown on your tickets which are dispatched to
you approximately 7 to 10 days before departure. You must
accordingly check your tickets very carefully to ensure you have the
correct flight times.
15. Checking in
You must ensure you check in at the airport in good time before the
flight departure time and in accordance with the information
provided with your tickets. Generally, you will need to check in at
least two hours before departure (3 hours for long haul). If you
fail to do so, you are likely to be refused admission to the flight.
In the event of your being refused admission to any flight or
destination, country, or U.K. on return by the airline or any
government authority, we will not be under any liability to you and
will not be able to assist you. In the event of our being able to
make alternative travel arrangements for you, which is not
guaranteed, you will be responsible for meeting all costs involved.
16. Customer Participation
We reserve the right to refuse to accept you as a customer or to
continue dealing with you if your behaviour is disruptive or affects
others or is threatening or abusive towards our staff or agents in
the UK or overseas, on the telephone, in writing or in person. In
such circumstances, no refunds or compensation will be paid to you.
If the Captain of a flight believes that you could be disruptive,
they can refuse to let you on the flight. If this is the case, our
responsibility for your flight, including any return flights,
ceases, and full cancellation charges will apply, and no refunds
will be given.
17. Carriers conditions
The conditions of carriage of the airline you are travelling with
will apply, and this may limit or exclude the airline's liability to
you, usually in accordance with international conventions. These
conditions of carriage can be viewed on the respective website for
each carrier. Please note that both the outbound and inbound
portions of your tickets must be used. If you do not use the
outbound portion, you will not be allowed to use the inbound
portion.
18. Infants
In accordance with the Air Navigation Regulations, infants are
classified as children under the age of 2 at the date of return
travel. An infant is permitted to travel on an adult's lap or if
between 6 months and 2 years, in a car seat. If a car seat is used,
the infant will occupy its own seat, and therefore a child price
will be payable. It is your responsibility to ensure that the car
seat is acceptable to the airline in question, details can be viewed
on the respective website for each carrier. Passports and visas All
passengers must be in possession of a valid passport and, if
necessary, a visa. It is your responsibility to meet the
requirements of the countries you are visiting and we regret that we
cannot accept any responsibility for costs incurred if you fail to
be admitted to any country.
19. Health and safety
Health formalities can change, and we recommend you visit your
doctor well before travelling to obtain advice. Infrastructure and
safety standards in many foreign countries are generally much lower
than those to which we are accustomed in the UK, and you are advised
to take extra care for your safety whilst travelling. For further
information, see www.fco.gov.uk.
20. Low Cost Carriers
lowcostholidays.com reserve the right to add a booking fees on low
cost carriers. Low cost carriers operate a document free service;
therefore no tickets will be issued. Your passport and booking
reference are all that is required at check-in.
Accommodation
Terms and Conditions
These terms apply to all accommodation bookings with
lowcosttravelgroup Ltd trading as lowcostholidays.com of Suite 4,
First Floor, Sussex House, East Grinstead, West Sussex, RH19 1HH.
lowcosttravelgroup Ltd trading as lowcostholidays.com is registered
in England no 4371920. lowcosttravelgroup Ltd acts as a booking
agent for hotels, villas and apartments featured on this web site
and your contract will be made with the accommodation you book.
These terms apply to all members of your party, so please make sure
you read them carefully.
1. Your Contract
The person making your booking must be a UK resident and at least 18 years of age, and
must be authorised to make the booking on behalf of all members of
your party. That person is also responsible for making all payments
due to us. Your booking is confirmed and a binding contract comes
into existence, only when lowcostholidays.com has issued a booking
reference, and a booking confirmation, and has received payment of
the deposit due. The date of the contract is the date that appears
on the confirmation. Once the contract is made the accommodation
provider is responsible to you to provide you with the accommodation
you have booked, and you are responsible to the accommodation
provider to pay for it, subject to these terms and conditions and
the specific conditions of the accommodation chosen. The booking
confirmation will identify the name and address of the
accommodation, which you have booked. Please check all details
carefully and notify us immediately of any discrepancies.
lowcostholidays.com then reserves the right to cancel the booking if
any balance due is not received by the due date. In that case you
will be advised by email, and cancellation charges as outlined below
will be charged. It is your responsibility to notify
lowcostholidays.com of any change in your contact details.
2. Prices and Payment Process
Prices are quoted in full including taxes and service charges at the
time of the booking. Full payment is required when you book. Because
we act as an agent, the payment we receive will be held by us on
behalf of the accommodation provider. Where the commission received
by us from a supplier is insufficient to cover costs, a booking fee
will have been included in the price quoted. Prices can go up or
down, but we guarantee that once you have booked the price on your
booking confirmation will not change unless you make an amendment to
the booking details. We reserve the right to correct errors in both
advertised and confirmed prices. We will do so as soon as we become
aware of the error. Payments for extras (such as incidental charges,
mini-bar charges, laundry and telephone bills or any extra nights)
should be made directly to the hotel when you check out. Payment
should be made by credit card or debit card. We use the latest
encryption technology to protect your credit card details. You
undertake that the credit or debit cards are your own, and that
there are sufficient funds to cover the cost of the accommodation
and any extras. On arrival at the hotel you may be asked for an
imprint of your credit or debit card, so please be sure to take with
you. Please note that any bookings made over the phone may be
subject to an additional booking fee.
3. Best Price Guarantee
If you find cheaper like for like accommodation offered by any
other company (and not offered as a package) within 24 hours of
booking but prior to arrival, lowcostholidays.com will match that
price. lowcostholidays.com may need to verify the availability and
conditions applicable to the lower price to ensure that an accurate
comparison is being made. This will be done as quickly as possible,
and one of our agents will then call you back or e-mail you with the
results. Our best price guarantee does not apply to promotional
offers.
4. Star Ratings
Star ratings are used to symbolise the overall quality and level of
standards of each, hotel, apartment, or villa. Our ratings are based
on criteria including the range and standard facilities, the quality
of the furnishings, the quality and range of the food outlets, and
the overall level of service. The range from 2 star, where you can
expect simple accommodation with limited facilities, to 5 star
accommodation which is likely to have a full range of facilities of
the highest standards. Our ratings do not always coincide with the
official ratings as they vary significantly by country, and often
within countries. Also, not all countries have rating systems. Where
available the official rating of each property is shown with the
description.
5. Room types
Single Room: Contains one single bed.
Twin Room: Contains two single beds, and is suitable for either one
or two people.
Double Room: Contains one double bed, and is suitable for either one
or two people.
Triple Room: Most rooms for three are large double or twin rooms
that can take an extra bed in the form of a camp bed, rollaway bed.
Quad Room: Most rooms for four people are large double or twin
rooms, with either two double beds, or twin beds, and two extra beds
in the form of camp rollaway or bunk beds.
Studios: These can be for two, three, or for people, but with the
third or fourth bed often in the form of a camp bed, sofa bed,
rollaway bed, or bunk bed. Studios also have kitchenettes or
kitchens as specified.
One Bedroom Apartments: Typically these sleep two people in the
bedroom, and an additional one or two people in the living room, in
camp beds, sofa beds, rollaways, or bunk beds. One bedroom
apartments also have kitchenettes, or kitchens as specified.
Two Bedroom Apartments: As for the one bedroom apartments, but with
an additional two people in the extra bedroom. Two bedroom
apartments also have kitchenettes or kitchens as specified.
Three Bedroom Apartments: As for the two bedroom apartments, but
with an additional two people in the extra bedroom. The two bedroom
apartments also have kitchenettes or kitchens as specified.
Suites: Unless otherwise stated in the hotel descriptions a junior
suite typically comprises a larger room with a luxury area, whilst a
suite has a separate bedroom and living room.
6. Accommodation Descriptions
lowcostholidays.com takes every reasonable care to ensure that the
information published about each hotel, villa, or apartment is
accurate. However, as a booking agent, rather than an owner or
operator of holiday accommodation, we cannot accept liability for
errors or omissions in the descriptions. Facilities and amenities in
accommodation may be temporarily unavailable for operational
reasons, where this happens we will do our best to advise as soon as
possible.
7. Cancellations
Cancellations: (except during periods of trade fairs, exhibitions,
or special events-see below) You can cancel your booking free of
charge within 24 hours of making it, provided that the booking was
made more than 7 days in advance of your planned arrival date at the
accommodation. Cancellations must be made online or by e-mail to
cancel@lowcostholidays.com by the person who made the original
booking. The e-mail must contain your booking reference together
with the accommodation name. If you cancel within 24 hours of
booking, and outside of the 7 days prior to your arrival we will
refund your deposit by re-crediting the credit or debit card with
which it was paid. Cancellations are effective from the time they
are received by us. The following cancellation charges will apply
for all the other periods
Date of Cancellation Charge
From time of booking to 7 days before arrival 25% of booking Between
6 days and 72 hours before arrival time 50% of booking Within 72
hours of arrival 100% of booking No refunds will be given for stays
that are ended earlier than planned. If your arrival date at your
accommodation is delayed for any reason, you must advise
lowcostholidays.com at the earliest opportunity. If you do not
advise the hotel or us directly prior to your arrival date, then
your entire booking will be cancelled, and you will be charged as
above. If your arrival is delayed, please contact the accommodation
directly. Many hotels or apartments only hold arrival rooms until
4pm, unless they have been specifically advised of a later arrival,
so you could lose the room that has been allocated to you.
Cancellations (during periods of trade fairs, exhibitions and other
special events) Special conditions imposed by hotels apply during
these periods, as a result that normal cancellation charges do not
apply. During these periods the following will apply: Full payment
on confirming your booking. 100% cancellation charges apply (for
those dates falling within the fair or special event) Changes to
booking (except adding rooms or nights to bookings) will be treated
as cancellations. You will be advised at the time of your booking
whether your booking falls within such a period.
8. Changes
Any changes to your booking after the deposit or full balance has
been paid will be subject to a £25 administration fee per amendment.
If the change adds value to the booking (for example, an upgrade, or
additional nights) then administration fee will be waved. No fee
will be charged for name changes. In the unlikely event that we are
notified by the proprietor of the hotel, apartment or villa that
they cannot provide the accommodation booked, you can either cancel
free of charge, and your deposit will be refunded, or accept
alternative accommodation of equivalent standard (if applicable).
Where we are notified of changes we will contact you as soon as
possible but will have not other liability towards you.
9. Complaints
If you are dissatisfied in any way with our booking service, you
should notify us in writing within 28 days of your return and
quoting your booking reference number to Suite 4, First Floor,
Sussex House, London Road, East Grinstead, West Sussex RH19 1HH. If
you are dissatisfied with your accommodation, you must advise the
accommodation directly, in order to give them the opportunity to
rectify the problem. If the issue is not resolved to your
satisfaction you should contact lowcostholidays.com on our office
number, which will be provided to you in the voucher. Any complaints
that are not reported locally or not received within this period
cannot be considered valid on your return. We will act as an
intermediary to try to resolve the complaint. In the unlikely event
that we are unable to do so, and you wish to take matters further,
you must do so directly with the accommodation.
10. Our Responsibility To You
lowcosttravelgroup Ltd trading as lowcostholidays.com acts as
booking agent only. We can only accept the responsibility for any
injury, illness or death, if caused by our own negligence. Any
claims for damages for injury, illness, and death arising out of
your stay in the accommodation must be brought against the
proprietor of the accommodation concerned and not against
lowcostholidays.com. It will be subject to the law of the country in
which the accommodation is situated. Neither we, nor the
accommodation provider can accept responsibility for any damage,
loss, delay, or inconvenience cause by circumstances beyond our
reasonable control. Such circumstances include but are not limited
to War, threat of war, riots, civil strife, or terrorist activity,
industrial disputes, natural or nuclear disasters, fire, airport
closures, bad weather conditions, interruption or failure of a
utility service or the acts of any local or national government.
lowcostholidays.com reserves the right to change these conditions at
any time.
11. Insurance
We strongly recommend that you purchase a policy of a travel
insurance to cover the medical costs, third party liability and
cancellation charges. We cannot accept any responsibility for you in
the event you are not covered by a policy. If you have arranged your
insurance with lowcostbeds.com, click here for details of the cover
provided. We recommend that you take a copy of this document with
you.
12. Accommodation
Only those persons named at the time of booking, or subsequently
advised, can occupy the accommodation. Should the damage be caused
by you or any member of your party to the accommodation or its
contents, you will be required to arrange immediate reimbursement
before the end of your stay.
13. Check In / Out Times
Normal check in/out times vary by property but as a rule, please use
this guide. Check In: 3pm Check out: 11am Rooms may be kept on
later, to be agreed with the property direct, for an extra charge.
14. Passports and Visa
All passengers must be in possession of a valid passport and, if
necessary, a visa. It is your responsibility to meet the
requirements of the countries you are visiting and we regret that we
cannot accept any responsibility for costs incurred if you fail to
be admitted to any country.
15. Health and Safety
Health formalities can change, and we recommend you visit your
doctor well before travelling to obtain advice. Infrastructure and
safety standards in many foreign countries are generally much lower
than those to which we are accustomed in the UK, and you are advised
to take extra care for your safety whilst travelling. For further
information, see www.fco.gov.uk
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